Which payment methods do you accept?
Accepted Payment Methods:
- Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
- Affirm financing starting at 0% APR based on credit, and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.
- Apple Pay
- Google Pay
What is your return policy?
Please see our Return Policy page for more information.
What is your cancellation policy?
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30 Day Return Policy and will be subject to return shipping costs.
The following only applies to Pre-Ordered Products: We understand that when you Pre-Order an item there is a chance that you may find one locally sooner than your anticipated ship date. In the event that you would like to cancel your Pre-Ordered item order, we offer a completely Free First Cancellation. However, if you decide to re-order with us and cancel for the 2nd time, you will be charged a 10% cancellation fee.
Do I have To Sign Upon Delivery?
All items whose price is over $250 will require a signature upon delivery
Can I expedite my shipping?
Expedited shipping is available for an additional cost on some products. Give us a call and we will get back to you as soon as possible with a quote.
Can I pick up my order instead of having it shipped?
Certain items ship from our store while other items ship directly from the manufactuerer. If you are interested in picking up your order instead of having it shipped, please reach out to our customer service team to see if your order is available for pick up.
How do I place an order?
First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.
You will find your cart at the "My Cart" button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".
Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.
If you would like to place an order by phone, give us a call at 1-888-850-9323.
Will you send an order confirmation via e-mail?
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
Do you deliver to Alaska and Hawaii?
Orders shipped to Alaska and Hawaii will incur freight charges and the shipping fees for those deliveries are the responsibility of the customer. Shipping charges are calculated after the order is submitted, so your order will be placed on hold until we can reach you by phone to confirm pricing.
How can I check my order status?
To be updated with the current status of your order, please email our customer service team at email@example.com with your order number and they will be able to assist you with any updates.
Do you charge sales tax?
Only customers residing in the state of Arkansas will be charged sales tax. Orders from outside Arkansas will not be charged sales tax.
How can I make a change or cancel my order?
Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact firstname.lastname@example.org
When will my order ship?
The status of your order will determine the estimated delivery time frame. Our products will either be available as In Stock & Ready to ship, Exclusive Pre-Order, and/or have an estimated ETA listed. Estimated shipping dates will be listed on the product page if they will not be expected to ship within 2-5 business days. Additionally, the order confirmation you receive via email will also display the expected shipping time frame.
In Stock & Ready to Ship: This time frame can be expected to ship from our warehouse or from the vendor within 1-3 business days.
Exclusive Pre-Orders: Pre-Orders indicated that the item is currently not in stock, but an allotted amount has been secured from the Vendor with an estimated shipping time frame.
The ETA listed on the product page indicates the estimated time frame that the item will start its shipping process from our warehouse.
Can you ship to a P.O.Box or an APO Address?
At this time, we are unable to ship to P.O. Boxes, as well as APO addresses. We apologize for the inconvenience.
Ethical Behavior and Customer Service Treatment
All conversations between customers and employees of Safe Vault Pros will be kept in record and on file for all future allegations against a member of staff, should it be required. A derogatory, abusive and also discriminative behavior will not be tolerated. All employees of Safe Vault Pros have the right to report such actions by customers to be kept on record for future evidence.
Didn't find what you were looking for?
We would be glad to assist you. Visit us at our Contact Us.