Return Policy
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for. That's why we offer a 30 Day Return Policy.
Products sold at a discount are not eligible for return and are discounted accordingly at checkout. Membership discounts are excluded and will be granted the 30 Day Return Policy.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order as well as a restocking fee.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment (minus a 10-40% restocking fee*) to your original payment method.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories. "Like New" means that the item(s) must not have been used and not show any visual signs of wear. If items are returned with visual signs of wear, or have any minor issues due to use, items may still qualify for return for “Refurbished Use”, in this case a 40% restocking fee will be assessed. Items that are damaged or are showing significant signs of wear will not be accepted and no refund will be given.
Safe Vault Pros reserves the right to inspect all return products and may reduce the credit if the product returned is damaged, not in "like new" condition, or incomplete. If shipment is refused or undeliverable, a 20% restocking fee plus return shipping fees will apply.
If you decide you want to return your order, please email us at sales@safevaultpros.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Cancellation Policy
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30 Day Return Policy and will be subject to return shipping costs.
The following only applies to Pre-Ordered Products: We understand that when you Pre-Order an item there is a chance that you may find one locally sooner than your anticipated ship date. In the event that you would like to cancel your Pre-Ordered item order, we offer a completely Free First Cancellation. However, if you decide to re-order with us and cancel for the 2nd time, you will be charged a 10% cancellation fee.
Other Return Policy Notes
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Safe Vault Pros only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders with a tax-exempt status, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.